No Exchange only Replacement 

Sauqio Replacement Policy

Last Updated: July 15, 2026

At Sauqio, every product is custom-made after you place your order.

As each product is manufactured specifically for you, Sauqio does not offer product exchanges. However, if you receive a product with a manufacturing or fulfilment issue, we will gladly assist you through our Replacement Policy.

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Eligible for Free Replacement

You may be eligible for a free replacement if you receive:

• ✅ Wrong product delivered.

• ✅ Wrong size shipped by Sauqio

• ✅ Defective or damaged product.

• ✅ Printing or manufacturing defect.

• ✅ Product significantly different from what you ordered due to a fulfilment error.

All replacement requests are subject to verification and approval.

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Not Eligible for Replacement

Replacement requests will not be accepted for:

• ❌ Wrong size selected by the customer.

• ❌ Change of mind after placing the order.

• ❌ Preference for a different colour, design, style, or fit.

• ❌ Minor colour variations caused by screen or monitor settings.

• ❌ Products that have been worn, washed, altered, or damaged after delivery.

• ❌ Requests submitted after the reporting period.

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Reporting Time

To be eligible for a replacement, you must contact Sauqio within 48 hours of receiving your order.

Please include:

• Order Number

• Full Name

• Description of the issue

• Clear photos of the product

• Photo of the size label (if applicable)

• Photos of the shipping package and shipping label

• Unboxing video is must for an Approval (strongly recommended for faster verification)

Failure to provide sufficient evidence may delay or prevent approval of your replacement request.

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Replacement Process

Step 1: Customer submits a replacement request to Sauqio within 48 hours of delivery.

Step 2: Sauqio reviews the request within 1–2 business days.

Step 3: If the request is valid, Sauqio submits the claim to our Fulfilment Unit

Step 4: Sauqio Fulfilment Unit Team verifies the manufacturing or fulfilment issue.

Step 5: Once the claim is approved, a replacement product is produced and shipped to your original delivery address at no additional cost.

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Replacement Timeline

Stage	Estimated Time
Sauqio reviews your request	1–2 Business Days
Claim verification	2–5 Business Days
Replacement production	2–3 Business Days
Shipping & Delivery	3–7 Business Days

Overall Estimated Replacement Time: 7–14 Business Days from the date your replacement request is approved.

Please note that delivery timelines may vary due to public holidays, festivals, weather conditions, courier delays, or other unforeseen circumstances.

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Important Information

• Sauqio does not offer product exchanges.

• Replacement is available only for verified manufacturing, printing, damage, or fulfilment errors.

• All replacement requests are subject to verification by Sauqio.

• Sauqio reserves the right to approve or reject any replacement request based on the evidence provided.

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Please choose your size carefully using our Size Chart. Since every product is made specifically for you after you place the order, we cannot offer free exchanges for incorrect size selections made by the customer.

Then add:

If we send the wrong size or a defective product, we will replace it free of charge

Need Assistance?

Please read this policy carefully before submitting a replacement request.

If you need assistance, our Customer Support Team is happy to help.

📱 WhatsApp: +91 97872 06377

☎️ Call: +91 97872 06377

📧 Email: sauqioofficial@gmail.com