Refund Policy

Welcome to SAUQIO Refund Policy Page

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Please read all the information on this page carefully before placing your order. If you have any questions or need clarification, our support team is happy to assist you.

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Refund Policy

Our goal is always to deliver products you'll love.

If we're unable to provide the product you've ordered due to an approved issue, we'll gladly process your refund.


Refunds are available when

  • Wrong product delivered
  • Manufacturing defect
  • Printing defect
  • Product damaged during delivery
  • Lost shipment
  • Order cancelled before production begins
  • Product unavailable

Refund Timeline

Approved refunds are processed within

5–7 business days

depending on your payment provider.


Refund Method

  • Online Payments → Original Payment Method
  • Cash on Delivery → Bank Transfer (after verification)

Non-Refundable Situations

Refunds are not available for:

  • Wrong size selected by customer (eligible for one free size exchange where applicable)
  • Change of mind
  • Personal preference
  • Incorrect shipping address
  • Delivery refusal
  • Minor colour variation
  • Normal size tolerance